$7 Flat rate shipping*
or spend > $40 for free shipping!
Orders will be shipped via Couriers Please/Australia Post service within 1-3 days from confirmation of payment. Please note we do NOT ship to PO Box addresses at the moment. It takes typically 1-2 business days for parcels to arrive after order has been despatched.
*Please note that in rural and remote areas of Australia, there may be an additional cost for shipping. Delivery times are also subject to the Couriers Please/Australia Post delivery schedule in the area.
$14 standard flat rate shipping**
or spend > $60 for free worldwide shipping!
Orders will be shipped via DHL E-commerce (worldwide trackable delivery) within 1-3 days from confirmation of payment. A tracking number will be issued post shipment, so you can be safely rest assured while it sails across the pacific!
AVERAGE SHIPPING TIMES:
Zone 1: (New Zealand) 3-5 business days
Zone 2: (Asia Pacific) 5-10 business days
Zone 3: (West Europe) 5-12 business days
Zone 4: (North America) 5-12 business days
Zone 5: (Rest of world) 6-14 business days
**We'll always do our best to ensure your parcels arrive in safe and timely manner. However, the times estimated above are provided by DHL e-commerce and we cannot be responsible for any delays caused by DHL e-commerce, custom clearance processing or for items lost by them in transit.
If there are any exception circumstances of island time..... which cause us to delay dispatching your order, we will let you know as soon as practicable (or when we get a wifi connection!).
Deliveries will be made Monday to Friday only, not including public holidays.
RETURNS AND EXCHANGES:
At Pacific Tea, we want you to love the product as much as we do. However, if you are not completely satisfied with the product within 30 days from the date of purchase, please return for a prompt exchange or refund. Shipping and handling charges are non-refundable.
We try our best to maintain the highest attention to detail, however if there is an error of the goods arrive damaged, please contact us via the contact form or through:
The customer will be required to pay for return shipping charges in the event a return or refund is not an error of Pacific Tea.
Please return all original packaging to :
Pacific Tea Pty Ltd
9 Croft Avenue
COMPLIMENTARY GIFT WRAPPING AND CARDS:
All orders will come beautifully wrapped in our premium Pacific Tea packaging.
You may also wish to include a personalised gift message. Simply type your message in the gift message field at checkout and it will be handwritten on a kraft card by one of our Pacific Beau-teas.
If you do not wish for a receipt to be included with the products, please select that the item is a gift at checkout. We will email you a copy of your order confirmation, so you have this as a record.